Experts in Today's Hosted & On-Premises IP PBX & Cloud Computing Systems, Structured Cabling, Wireless & Much More!

Don't get “Hung up on VoIP”

It's astonishing how many of our customers ask: “Don’t we need a VoIP system?" and "Are these phones VoIP?” or “Don’t we need to get cheap VoIP trunks?” and “Aren’t SIP trunks less expensive?”

The answer to all of these questions is; Yes! Or, it depends upon the circumstances. Most Small & Medium-Sized Businesses don't need a pure IP system and IP phones.

It's true, most interconnect companies would love to run up a customer's budget by selling them an expensive IP phone system. Plus, the added expense of rewiring their entire building with miles and miles of Cat-5e or Cat-6 Ethernet cable, freestanding racks, patch panels, scores of face-plates, jacks and connecting blocks. The thing is, you may not need to go to that extent.

That's right! Most SMBs, (Small & Medium-Sized Businesses) don't need a full-blown IP / VoIP phone system. And, it's just as important to consider QoS, (Quality of Service) required of the available Internet access and bandwidth, which will need to be increased to support the extra IP / VoIP traffic with SIP trunks and IP phones.

Most SMBs, even those with multiple locations, can take advantage of less expensive digital phone terminals and continue to utilize SIP trunks to save money by connecting their hybrid, (IP & Digital) phone system(s), such as the NEC SV8100 or SV 9100 telephone systems by opening a VPN tunnel between sites where phone calls can be transferred back and forth.

For the past several years most of the systems we've deployed have been the NEC SV8000 or SV 9000 design series, with enough IP / VoIP capability for those off-site locations, (SOHO, Telecommuter, etc) and everything under the same roof as the IP phone server with digital phone technology. This configuration has delighted our clients as well as saved them money.

Another cost savings configuration can be accomplished by using all Digital phone technology with the systems tied together via VoIP technology and a VPN Tunnel.  

Before you make the mistake of spending a boat load of money to buy or lease the latest BUZZ WORD in telephony technology – call KCCi. We really know this stuff and we take everything into consideration before we propose your dream system. 

As you weigh all the factors involved in the selection process, KCCi would like to offer this important point for your consideration. There's more at stake here than getting the lowest price or fulfilling current needs. To be right for you today, your new SMB telephone system must also be right for you tomorrow, next year, even ten years from now.

More and more companies allow employees bring their own devices to work because it improves efficiency and productivity while enabling increased mobility. Plus it reduces costs and improves employee satisfaction. NEC’s UNIVERGE DT770G cradle phone is a unique Bring Your Own Device (BYOD) enabler. A desktop terminal, the DT770G merges seamlessly with any Bluetooth-enabled smartphone or tablet.

Users pair their BYOD device with the DT770G, which includes an adjustable cradle to protect the device and reduce workspace clutter. They can then use the enterprise-quality handset to make and receive calls. The DT770G’s built-in speakers can transform the smart device into a conference phone and can also play music, games and video. Intuitive and simple to use, the DT770G enables unified communications, video conferencing, PC integration and much more.

The DT770G is ideal for executive desks, conference rooms, specialty workers (with dedicated mobility apps), IT professionals and hot deskers. The NEC DT770G can change the way employees work for the better. It provides flexibility and improves productivity. It can also help future-proof the communications system because it is forward-compatible. When workers upgrade their smart device, they simply pair the new device with the desktop terminal. The system will continue to work together automatically.

NEC ~ DT770G Terminal / The Cradle Phone

NEC UNIVERGE Desktop IP & Digital Terminals

For instance, the DT750 IP Terminal, (pictured in the center atop a stack of NEC IP Servers) is an exciting, next-generation desktop device that provides a color touch display to graphically deliver rich applications to general business or across multiple vertical market sectors.

Premium features, materials and components turn this device into an extraordinary user experience. The 7, 5-inch colour TFT touch screen and an open platform for productivity enhancing applications unlock the full business potential of the phone. Open interfaces for easy synchronization with other mobile devices, like PDA and mobile phone are specially designed with the needs of the top level manager and executive in mind.

Features of the DT750 IP terminal include:

7.5-inch color TFT touch screen

Backlit keypad

Security lock key

XML open interface - integrates into your other applications

Hands-free, full duplex

Headset compatible

Easy to use soft keys/on screen prompts

Directory dialling

Navigation wheel

Call history

Wall mountable

IP / VoIP Phones

Maximizing Productivity

NEC’s UNIVERGE Desktop IP Terminals provide all the features and functionality of traditional phones with the seamless integration of advanced IP applications. Integration of voice and data is no longer limited to the network or the PC desktop; it is now in the end-users’ hands.

UNIVERGE Desktop IP Terminals are ergonomically designed for natural comfort and facilitate use through an array of menu-driven soft key functions and easy-access function keys. Together, these aspects of the terminal deliver power, versatility and programmability to all user stations, maximizing efficiency and productivity.

Because the entire desktop surface is crafted for user productivity and fosters better speed, service and performance, the UNIVERGE Desktop IP Terminal can help your business reach more profitable heights.

PSTN Versus VoIP: A Feature Comparison


  • Dedicated Lines
  • Each line is 64kbps (in each direction)
  • Features such as call waiting, Caller ID and so on are usually available at an extra cost
  • Can be upgraded or expanded with new equipment and line provisioning
  • Long distance is usually per minute or bundled minute subscription
  • Hardwired landline phones (those without an adapter) usually remain active during power outage
  • When placing a 911 call it can be traced to your location


  • All channels carried over one Internet connection

  • Compression can result in 10kbps (in each direction)

  • Features such as call waiting, Caller ID and so on are usually included free with service

  • Upgrades usually requires only bandwidth and software upgrades

  • Long distance is often included in regular monthly price

  • Lose power, lose phone service without power backup in place

  • 911 emergency calls cannot always be traced to a specific geographic location


VoIP - Voice over Internet Protocol

VoIP is short for Voice over Internet Protocol.

Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls by sending voice data in packets using IP, (Internet Protocol) rather than by traditional circuit transmissions of the PSTN, (Public Switched Telephone Network).

One advantage of VoIP is that the telephone calls over the Internet do not incur a surcharge beyond what the user is paying for Internet access, much in the same way that the user doesn't pay for sending individual emails over the Internet.

The Difference Between VoIP and PSTN Systems

Internet telephony isn't a new technology — it's been around for many years in one form or another, but only fairly recently has it become reliable and ubiquitous enough to be a serious choice for business. While Internet telephony was once an oddity often plagued for garbled and dropped calls, these days a well-planned and implemented VoIP system can provide call quality and reliability that rivals mobile phone or landline calls.

How VoIP Works

To understand how VoIP, short for Voice over Internet Protocol, works, it's helpful to compare it to how conventional phone calls operate. When you place a "regular" phone call using the Public Switched Telephone Network (PSTN), also known as Plain Old Telephone Service (POTS) you use what's called circuit-switched telephony. This system works by setting up a dedicated channel (or circuit) between two points for the duration of the call. These telephony systems are based on copper wires carrying analog voice data over the dedicated circuits.

This is in contrast to newer Internet telephony networks based on digital technologies. VoIP, in contrast to PSTN, uses what is called packet-switched telephony. Using this system, the voice information travels to its destination in countless individual network packets across the Internet. This type of communication presents special TCP/IP challenges because the Internet wasn't really designed for the kind of real-time communication a phone call represents.