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​NEC SV9100 Unified Communications (UC) Introduction

UC addresses how your organization unifies messaging, voice and video conferencing into a secure communications system; through this unification, UC solutions enhance collaboration and productivity in a way that no other communications strategy can. With UC, you are afforded the ability to share screens, collaborate on shared documents and applications, and communicate through audio and video conferencing.

In a study from International Data Corporation (IDC), Respondents ranked increased employee productivity and reduced operating costs as top benefits of UC. How does UC make this possible? For starters, Web conferencing and unified communication solutions help employees and customers meet, communicate, and collaborate online without spending the time, resources and expenses associated with travel. With this in mind, organizations avoid lost productivity when team members are out of the office and can use the saved resources to fund other areas of their budget. 

Video conferencing is also an important component of virtual team collaboration. A significant change we’ve noticed in recent years is the downturn in the economy and its effect on company budgets, and as a result, a greater emphasis being placed on the importance of expense management. This is of particular importance to the small and medium-sized business sector, and has contributed to the rise in digital alternatives over face-to-face meetings. A reported 45 percent of medium-sized businesses utilize some form of technology to conference in a virtual environment.

Web conferencing enables a more visual method of communication which in turn increases comprehension, data absorption, and audience engagement. With interactive participation, decision-making can be enhanced and meetings made shorter to increase time dedicated to other tasks, thus allowing another avenue for increased productivity.

A now-dated August 2007 Aberdeen Group survey highlighting the communications strategies of over 360 organizations shows that Unified Communications (UC) solutions –both fixed and mobile – have a measurable impact on the productivity of an organization’s workforce.

Fast forward four years later, and, despite a steadily declining economy, UC implementation in the U.S doubled from 2010 to 2011. While this may show that improving communications with customers also improves communications in your workplace, and produces a greater ROI, affordability concerns in implementing such a strategy have raised a great deal of skepticism – where do you stand?

Using Unified Communications to Build a More Efficient and Effective Workforce

When your employees need information right away, where do they turn first? Is it a phone call? Text message? Or perhaps a tablet or other personal device? Regardless of which device your employee chooses to utilize first, mobility and easy-access is the driving force behind Unified Communications (UC) and how your communications strategy can enhance workforce productivity. How much importance do you place on “anytime, anyplace” access when making decisions about your organization’s communications strategy?

UC for Business

Empowers phone attendants to manage calls more efficiently and professionally. 

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Contact Center
Helps managers monitor agent activity and customer service delivery by phone calls, voice messages, e-mail, text, web chat and fax. 

Instant Messaging
Leverages the power of real-time communications so employees can resolve issues quickly and easily. 

Intelligent Mobility
Helps people easily connect with each other on any device from any location.

Knowledge Worker
Lets employees consolidate the management of their phone calls and faxes with voice mail, presence and internal chat ... all from a personal computer.

Post Call Survey
Gives customers the option of participating in a satisfaction survey at the end of a call without an agent’s knowledge or involvement.

Provides real-time information on staff availability regardless of location. 

The solution for streamlined communications.
UC (Unified Communications) for Business (UCB) is a suite of applications that streamlines communications by combining all your communication tools and devices into one powerful, easy to manage solution.

With UCB, information is centralized, messages, (voice mail, email, fax mail & video mail) are all in one in-box, and real-time communications are easier to manage. Employees determine how and when others can reach them, which makes them more efficient and productive.

UC for Business -- Customize It to Address Specific Needs
UCB can even be customized to address specific communication requirements to enable businesses to become more efficient, responsive and productive.