Experts in Today's Hosted & On-Premises IP PBX & Cloud Computing Systems, Structured Cabling, Wireless & Much More!

Customer Service & Service Request 

Customer Service & Customer Service Requests are what makes KCCi the best choice for your business telecommunication needs. 

Our US-based customer service department is available 24/7, with responses to 98.7% of calls within 30 minutes. 

Reputable solutions and outstanding customer support is what you can expect as an KCCi customer. Make the switch to a phone hero who will give you the attention you deserve. 


at your service (888) KC-4-NEXT


Service Request for Phone System Repair and Maintenance


Our phone system repair technicians are certified in the support of NEC Avaya, Lucent, AT&T, Altigen, WIN, Nortel Merdian, Amanda and most major legacy phone & voice processing systems.  Emergency phone system repair is handled on a same day basis.  Phone system maintenance, additions, and minor moves are handled the next day.  


Services include, but are not limited to, the following: 

  • NEC and Avaya phone system repair
  • Coordination of phone system moves with phone service provider
  • Physical relocation of business communication server and endpoints
  • Phone handset refurbishing
  • Phone handset and cord replacement
  • Adding new handsets and lines when you expand
  • Removing handsets and lines when you downsize
  • PBX software/firmware updates
  • Negotiate with phone service, (Dial-Tone) providers to get you the best possible business communication package.


Our business communication support team can also provide you with a number of remote technical services so you do not have to wait for a technician to physically arrive onsite. 

  • Reset voice mail boxes
  • Record personalized greetings
  • Answer questions over the phone on how to use system features
  • Program unique ringing characteristics for each incoming phone number 

Service Request for Business Phone System Programming


Your new business communication system must be programmed with the features that most serve your business communication needs.  Certified KCCi technicians will implement this programming for you, creating a custom configuration of tangible benefits that will save you time, improve office efficiency, and ultimately enhance your profit margins.  Not only will we program your new business communication system at the time of installation, but we will return at any point during the first 30-days to reconfigure its programming, if necessary, to ensure maximum value in the form of optimal performance.  

Since 1986, it has been our goal to provide the best business communication service and installations in California. We work towards our goal by using certified technicians, working with our clients on solutions; delighting you by meeting and exceeding your expectations, and keeping our word. 


Call KCCi,


Because Business is on the Line...!