Find out how to choose the right Telecom Provider​

If you own or manage a small or medium business, you probably have an entrepreneurial spirit, a passion for business and the drive to get things done. You may not have an in-depth knowledge of latest in telecommunications. That’s where we come in: LET's TALK...

                                                                       (888) KC-4-NEXT  or  (888) 524-6398

invoice accuracy underscores our attention to detail
Finally, we give you the direct phone numbers to our key executives so you can call them if you need personal attention on an important issue. Try to get that from AT&T or Verizon.

 of all calls into customer care are answered within 30 seconds or less 
of our customers tell a third-party survey company that they're  satisfied with with  service

The Number One Network Service Provider

When it comes to competitive telecom carriers, one name stands above the rest. TPX. The largest competitor to AT&T, Verizon, and CenturyLink in California is now one of the top communications provider options nationwide with a private fiber network that can serve any business in the country. TPX has a major footprint in the U.S.A. This strong position brings competitive advantages to our more than 40,000 business customers who have over a million lines in service all across the U.S.

Both Inc. Magazine and the LA Business Journal have recognized this growth:

  • TPX was named an Inc. Magazine “Fastest Growing Private Companies in America” based on growth for six consecutive years (2007 through 2012).
  • We were listed among both the largest and fastest growing LA area private firms by the Los Angeles Business Journal for five consecutive years (2007 through 2011).
  • The Telecom Association has awarded TPX with awards as the number one CLEC and among the top five carriers and integrated service providers.
  • TPX services have also won recent awards from Telephony Magazine and Next Generation Networks.
  • Make an informed decision.

Agent Advisory Board

Telecom Brokers announces Jason Clements of KCCi, (KC Communications, Inc.) & Ken Bisnoff of TelePacific and board members.

Experts in Today's Hosted & On-Premises IP PBX & Cloud Computing Systems, Structured Cabling, Wireless & Much More!

of all calls into customer care are resolved on the first call

Service Excellence

As part of our commitment to quality of service, we have put metrics in place that create visibility and accountability throughout the organization. We review these metrics on an organizational level each week discussing and working every issue, every account, and every customer experience. And we poll 2,000 customers every month through a third-party survey company to gauge customer satisfaction. With this attention to detail, we can continuously focus on opportunities for improvement.

More local offices and customer care centers

Moreover, with 28 local offices and 4 customer care centers we are truly local. So when you talk to our reps and support people, you’re talking to somebody that’s just down the street — not on the east coast or who knows where. Chances are, we already know more about you than the other phone guys — and can drop by in person quicker if you need some help.

Online portals for control, visiblity, and knowledge

Through our OneCentral Portal and customer website, you get instant access to the tools and materials you need to successfully manage your services with TelePacific. From trouble ticket management to online bill pay, robust reporting tools and escalation lists with direct phone numbers to TelePacific management, you have fingertip access to the information you need to manage your services with ease.

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