Experts in Today's Hosted & On-Premises IP PBX & Cloud Computing Systems, Structured Cabling, Wireless & Much More!

Continuity Solutions

Continuity solutions from TPx deliver confidence and peace-of-mind when the unexpected happens. (And it will.)

Business Continuity

What do you do when your phones  STOP RINGING?

Can you recover your incoming calls when…

  • There’s a cable cut
  • There’s a power outage?
  • Your equipment fails
  • There’s a disaster or evacuation


How will it impact your callers when they can’t reach you in 5-hours, 15-hours,  ​2-days, 1-Week?  

Phone outages are no fun. In a disaster, a lack of communication can be expensive and even deadly. Though more common outages such as cable cuts and equipment failure are more temporary, they can still be quite costly, and they're always embarrassing to your organization's reputation.

How much frustration will you experience when a single phone line is down? How much more frustration will you experience when all of your phone lines are down? How much frustration will your employees and customers experience?

Recover quickly, effectively and professionally with KCCi! 


Contact KCCi,  
Because Business in on the Line...!

An errant backhoe can stop your business dead in its tracks as surely as a flood, earthquake or hurricane.

UCx

The distributed nature of our UCx service means that your communications infrastructure will still be available in the event of a power outage, storm, fire, or other disaster. Because UCx resides on the TPx network and not on your premises, it’s easy to redirect calls to an alternate location, such as a cell phone, if you can no longer take calls at your primary location.

Protect your mission-critical applications, systems and data in the event of a natural or manmade disaster, power outage or equipment failure or crash.


Disaster Preparedness is More Than Just Having a Back-Up Tape On Hand

KC Communications builds emergency response programs for small, medium and large businesses, institutional organizations, government agencies and more. We are prepared to handle a wide variety of disaster scenarios such as:

  • Security Breaches
  • Crisis Handling
  • Power Outages
  • Chemical Emergencies and Hazardous Materials
  • Health Crises, Pandemics and Epidemics
  • Fire and Wildfire
  • Storms, Earthquakes, Floods and other natural disasters
  • Terrorism

And more…

We build bullet-proof, redundant emergency response programs suited to the needs of your organization. Do you have a disaster recovery plan?  Can you re-route critical support and service lines?

  • Can your customers contact you via secondary 800 numbers?
  • Is your telephony routing system strong enough to support hundreds if not thousands of calls every hour?
  • Are you capable of 24/7 live support at a moment’s notice no matter what Mother Nature throws at you?


Remember, disasters are usually classified as acts of nature, floods, fires, winds and hurricanes, earthquakes and other natural phenomenon. But small catastrophes can be just as devastating to your call center. KCCi is highly skilled at assisting businesses develop continuity strategies that work. Our existing systems are functional, well-organized and operational on a round-the-clock basis. Allow KCCi to:

  • Help you create a plan or integrate with your existing disaster recovery strategies
  • Examine all of your call center continuity assumptions carefully
  • Prepare a robust call center implementation
  • Practice and test your continuity plans frequently
  • Develop “what-if” scenarios to look for weak points
  • Organize a vast remote staff capable of handling high volumes of call activity


“Two out of five enterprises that experience a disaster go out of business within five years. Business continuity plans and disaster recovery services ensure continuing viability.”  Gartner, “Disaster Recovery

Plans and Systems are Essential,” by Roberta Witty, Donna Scott, Sept. 12, 2001.

SSAE 16 Datacenters

Top-of-the-line SSAE 16 datacenters support your business continuity needs in secure colocation environments that provide dedicated space for your equipment and data storage.